Amazon Logistics

Amazon Logistics: What Exactly Is it and How Does it work?

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Amazon Logistics is a shipping and delivery service that complements the existing shipping service providers. Amazon utilizes third-party logistics partners to make this happen – including motorcyclists, bicyclists, and even walkers in some areas.

Amazon Logistics was launched in 2015 with two goals in the back of their minds:

  • Let their customers be happy
  • Reduce the time to ship

If you thought Prime was a brilliant idea, then you’ve not had the pleasure of doing virtual shopping and having your order arrive at your customer within two hours, and it happens on Sundays too.

Its infrastructure Amazon Logistics can either sabotage or aid third-party sellers. It could significantly enhance their ability to service many people and offer faster delivery. If it is not executed properly, it could hurt the ratings or feedback of their customers in a significant way.

The results differ between sellers. One from the next, It all comes to how each seller utilizes this Amazon Logistics program wisely and how proactive he is in their approach.

If you are a seller looking to ensure you’re getting the most from Amazon Logistics without damaging your image or sales during the process, We’ll look at the issue from different angles.

So, let’s get started.

What is Amazon Logistics?

Amazon Logistics is a well-known delivery and shipping service that complements other services like the US Postal Service, FedEx, and UPS.

In simple terms, Amazon Logistics is more than a “last mile” shipping and delivery service that gets packages delivered to customers. It performs like national postal services such as Royal Mail and USPS and commercial carriers like UPS & FedEx.

Yet, Amazon Logistics isn’t a large corporation like FedEx. It’s a marketplace driven by technology or network, much like Uber, a network of delivery services in which Amazon is the primary buyer of delivery services. In contrast, individual delivery companies and independent individuals are the sellers.

“Capacity” or “capacity” in delivery will be determined by:

  • Drivers are individuals who utilize Amazon Flex for shipping packages (for an amount of time) at any time they wish to. It’s more than what Uber calls the “gig economy” model used by Uber.
  • Independent delivery services, often referred to as Amazon DSPs (Delivery Service Partners), have their vans and fully-employed drivers to deliver the shipments of Amazon every day.

NOTE: Both the above delivery methods (individual drivers and Independent delivery service) are not Amazon’s employees. They are bound by Amazon’s terms and regulations and operate under the standards of Amazon but are more flexible.

The program has two delivery choices:

  • Same-day
  • 7-day

There are “individual drivers” and three 3rd-party logistic partners scattered across the nation to make things happen. This includes bicyclists, pedestrians, and motorcyclists in some areas. Amazon has rules and regulations for third-party logistics providers (regarding vehicle size, licensing Amazon Seller insurance, and safety education). It is essential to be aware that they’re not Amazon employees.

Instead, they are independent logistics firms that Amazon contracts to take the packages delivered at Amazon warehouses and then deliver packages to their respective addresses. They utilize Amazon’s app to provide working guidance and to register the delivery. Most importantly, they can choose flexibility in their schedules, taking delivery to their desires.

What is Amazon Flex?

With Amazon Flex, employees get paid based on the number of hours they work, and it’s a short-term “gig economy,” which allows them to choose the flexibility of “blocks,” meaning that they can work at any time they’d like to.

All they need be doing is follow the guidelines of Amazon and comply with the standards of their performance. It is a fantastic chance to generate an extra income. It is no wonder it is widely loved and receives a considerable reaction even today.

Why did Amazon Start Their Logistics?

It’s pretty simple. In the context of the eCommerce industry, “shipping” is undoubtedly the most insecure and unorganized component. When shipments aren’t leaving in the sellers’ warehouses, they can manage all aspects of the process.

Then the seller could be faced with these scenarios:

  • Additional delivery services that do things according to their way
  • Vehicles that might have caused an accident or had a breakdown would be the possibility of a breakdown
  • Customers who aren’t home during delivery
  • Traffic and road conditions

The list continues.

Many things could be wrong. It’s no wonder that the majority of complaints from customers concern shipping. Say, for instance, late deliveries, damage during shipping, inconvenient delivery time, etc.

When Amazon is connected to its network that delivers its goods, the company can fully control and monitor its delivery service using technology. Additionally, they can solve the various issues of customers.

It also reduces costs and expands the capacity of their delivery. Amazon paid a staggering 21.7 billion dollars in 2017 on shipping.

What’s the difference Between the Logistics Of Amazon With Other Carriers?

Many delivery companies are considered steady, reliable, and slow to alter. They can:

  • Deliver packages during regular working hours
  • Deliver packages on business days
  • Only deliver when the recipient has signed the package
  • Security is more important than comfort.

Amazon Logistics inquires about these guidelines to ensure they don’t violate these conventions. Some companies could be inefficient or unprofessional compared to other well-established delivery methods.

But, the same methods generally will result in greater satisfaction for customers, including:

  • Deliveries are made on weekends, late evenings, and holidays.
  • Option to give orders with neighbors to make sure it is “safe” instead of leaving it at the door unattended
  • Do not require signatures for the delivery.

What’s the Process Amazon Logistics Work?

Amazon Logistics targets to give customers an alternative next-day delivery and shipping option. However, these benefits are exclusively for customers who are Prime Members. Even non-prime members can enjoy these benefits, but they must pay an additional fee.

They deliver seven days of the week, and throughout the day, from early mornings through late nights, making it perfect for deliveries that require a signature. They treat each delivery driver as an outside service provider contracted by Amazon.

Amazon Logistics depends on different third-party contractors to run the service. But, they have lower requirements for professional assistance. There is no expense associated with becoming an official delivery provider for Amazon. The company or individual must be able to meet the following requirements:

  • They must be licensed by automotive, Commercial Insurance, Cargo Legal Liability, and Workers Compensation. In simple terms, these are traditional last-mile delivery services.
  • The company must have experienced and competent drivers, with written safety policies and training for drivers.
  • Additionally, the business must have cargo vehicles that are in good condition, and each van or cargo truck must hold at least 200 cu. ft. of merchandise at a minimum.

Amazon has made this program in the context of an investment opportunity and is targeting entrepreneurs, in particular, to become Delivery Service Partners (also called Amazon DSPs).

Therefore, the fundamental requirements to be eligible for the Amazon DSP program are:

  • You must have at least $10,000 in capital
  • It is your sole responsibility to select your team
  • You are in charge of developing your team.
  • You must be able to control a minimum of 40 vans and 100 employees
  • You must ensure that the deliveries are made every day of the year.

If you start with a price of 10,000 dollars, Amazon predicts the following: DSPs equipped with forty vans would achieve annual revenue levels of $1M to $4.5M and profits ranging from $75K to $300K.

According to Amazon, the startup with a $10,000 investment estimated that DSPs with more than 40 vans can make an annual profit of $1M to $4.5M and profits ranging from 75K to 300K.

It is important to note that the benefits offered by Amazon Logistics are primarily intended for customers. Regarding the customer experience, they label the emphasis as “excellent.”

This means that the third-party seller won’t be on the top of the list. However, this doesn’t mean creating a successful transaction is impossible.

Consider the Seller Feedback ratings Consider Seller Feedback ratings, for example. The primary factors are:

  1. Time to ship
  2. Expectations of delivery

If you can receive those packages quicker than provided, you’ll get clients more likely to write favorable reviews about you.

Conversely, you won’t get a precise delivery date when using Amazon Logistics. So, it is best to adhere to the estimated delivery times (probably, but it could change soon? ).

Amazon achieves its goals in about 1-2 hours, which is usually more than the time they think. This means you’ll have fantastic ideas on what to say to your customers.

What Does Logistics Of Amazon Mean For Amazon Sellers?

Amazon Logistics’ shipments appear as AMZL_US in tracking. Deliveries bearing this name are shipped to separate sorting facilities where Delivery Service Partners can pick up the packages at any location near the center and then deliver the packages to the customers in time.

They help drivers download Amazon’s mobile application, which allows them to organize, locate routes and manage customer service. The program is entirely dependent on third-party vendors. This means that the level of service is different from one DSP to the next.

However, service providers like UPS, USPS, and FedEx provide standard service that customers are familiar with and are aware of what they can expect. However, the delivery experience offered by Amazon Logistics can be either a success or a failure. This can be a challenge for sellers in certain instances.

Potentially negative implications for sellers on Amazon:

Undoubtedly, the Seller’s Feedback rating is a major and crucial aspect of any third-party seller’s success. From helping win this year’s Buy Box to shaping a buyer’s perception of the seller, shipping plays an important part.

Thus, damaged packages are likely to cause negative feedback from sellers.

Fortunately, for sellers using FBA or Seller-Fulfilled, Amazon takes care of the replacement of items and provides customer service if the order gets damaged or stolen. Additionally, Amazon’s A-Z Guarantee Claim protects customers who purchase from third third-party sellers.

Unfortunately, frequent shoppers often leave negative feedback due to frustration and anger over their purchase. Sellers cannot decide the logistics company they will use to deliver the parcels. So what can sellers do?

Then, the sellers need to be more engaged.

As an online seller, you must contact each customer at the very least. You can decrease negative reviews by communicating with your customers on time. The best method to accomplish this is through a reliable Buyer-Seller messaging system that will automate the entire process.

The pros and cons of Amazon Logistics

As a coin has two sides, the program comes with its own advantages and disadvantages.


  • The delivery time is faster, and you can use programs such as Amazon Fresh, Lockers, Prime Air, and Flex to offer faster service. However, services like 2-hour and same-day shipping are offered only in specific geographical areas.
  • Amazon has added an enhanced tracking map in Amazon Logistics for customers to track their orders and receive photo confirmation when the parcel has been delivered.
  • When other delivery companies slow down during the summer or have high shipping volumes, Amazon Logistics still keeps up with the demands and keeps the warehouses from becoming overcrowded.

Additionally, the combination of teams within the company and external partners allows for greater global expansion and also initiatives such as the ones below:

  • Amazon Fresh: The grocery delivery and pickup service are only accessible to Prime members in select cities.
  • Amazon FlexCourier services are available across 50+ cities across the U.S., which offers the delivery service on the same day. To begin delivery, couriers require only an iPhone, a car, and a quick background check.
  • Amazon Lockers: Self-service as well as secure kiosks, which allow users to take their packages at a location and time that’s suitable for them.
  • Prime Air: This delivery method was designed to deliver orders to clients in 30 minutes with the help of drones that are unmanned, sometimes referred to as drones.


  • The seller cannot choose a delivery company to deliver your orders. Therefore, any negative experience with the service provider could be repeated.
  • Delivery delays or mishandled could affect the feedback score of the seller. This could impact the performance of your sales in a significant way.
  • The seller has no control over Amazon Logistics.
  • At present, the program is without input from sellers. It is possible that the program has not received any insightful suggestions to improve the program.
  • Many independent delivery services do not always adhere to their procedures in the event of an order being unable to be delivered.

What Should You do if Your AMZL Package Isn’t On Time?

While Amazon is doing everything in its ability to get packages delivered on time, the delivery time will occasionally be late or even played. In this case, you’ll have a few options to take. The first, naturally, is simply to keep waiting for a day or two. The package will likely be delivered.

Sometimes, the package is so important that it cannot be removed. Perhaps something else caused it to appear received even though it’s not. It arrived in your possession. There are several possible reasons why your package may be delayed:

  • The person who delivered the package could not bring the item to the address. This can happen when they cannot locate the address (unlikely; however, it can happen with apartments or in remote locations). It could also happen when the delivery was risky to the driver (aggressive dogs are often the main factor in this).
  • The package was sent to an incorrect address. This is easy to miss if there are multiple addresses within the account of your Amazon accounts (such as addresses of loved ones or friends). This is also among the easiest mistakes for Amazon to fix since all they need to do is ship an additional package using the new address.
  • The package must be attended to for delivery. Certain items require an individual to be present at the delivery. These are usually items for which the recipient must be 21 years old (such as alcohol delivery) or perishable items (such as meat, produce, or restaurant deliveries).
  • The apartment building is still sorting out the messages. If you live in an apartment complex with receptionists and receptionists, they might not have put the package in your mailbox until now. But Amazon will still technically declare your package “delivered” since someone from your apartment’s management was the one who received it.
  • Someone took this package. While not the most likely reason for an undeliverable package, it is possible. It is more common during the holiday when many important packages are parked on steps and patios.

How to Reduce the risks associated with Amazon Logistics?

Be aware that your reputation and sales are at stake. Therefore, the most effective plan should be as effective as possible, starting from making a sale until delivery.

  • Set up a well-automated messaging system to request feedback from sellers immediately after the buyer has received the product. After an order has been labeled “delivered,” generate that message!
  • Make sure that your customers have a variety of ways to contact you. When they know you’re there to help them in case of problems with your shipping or service, the seller’s incompetence isn’t the reason. Provide them with multiple links to track, such as Amazon’s storefront link or review link, and so on.
  • To reduce the importance of Amazon Logistics as the customer’s most disliked shipping method, attempt to contact customer service. This may cause customers to switch to alternative shipping options.

That means that you need to keep in touch with your customers often. If you implement these suggestions, you will be able to stop negative reviews and negative reviews from your customers and still profit from Amazon Logistics. Amazon Logistics program.

Conclusion On AMZL

It appears that Amazon will continue to build the largest and most dense shipping network, battling numerous well-known national companies in the market.

According to analysts, it could even take decades to outdo the market. And if logistics leaders do not keep up with the newest platform that Amazon is developing and implementing, they may be victims of a looming taking over of the fulfillment.

Because Amazon has already begun offering drone delivery, it is possible to envision what this delivery system will look like. Their delivery methods could expand into freight forwarding unless they can hold your product from beginning to end.

Controlling a greater volume of orders ultimately opens the door for Amazon to gain greater control over each stage of its supply chain, allowing it to meet the demands to grow.

Amazon Logistics grows monthly, and we believe the company is now delivering around 2 percent of the packages. This can help you gain success in your venture.

FAQs On AMZL 2022

Here check important FAQs On AMZL 2022.

What is the next step when the Amazon Logistics driver arrives, but no one is at home?

It depends on whether the package requires a signature or for a person required to attend. If the items don’t have to be present on the invoice, the driver will place the package securely on the doorstep or porch.

If the recipient is not present during delivery time, Amazon Logistics will leave the customer with a “We didn’t see you” note and make two attempts in the coming days. After the third attempt, it will return the package to Amazon, and the refund will be made to the purchaser.

Can Amazon Logistics deliver on the weekend?

Amazon Logistics is a 7-day, 8 a.m. until 8 p.m. delivery service. However, for customers who prefer to receive their packages on weekends, it is necessary to modify their preferences within the “Manage Address Book” area of their settings for admin. Under “Optional Delivery Preference,” they can choose the weekend delivery option as the preferred shipping method.

What should I do if my package says delivered, but the recipient claims it’s not there?

Amazon Logistics tracking isn’t updated in real-time. Therefore when a customer is unable to locate a “delivered” package, there is a possibility that it’s still on the way in the coming hours. It could also have been delivered to a receptionist at the front desk of their building or with a neighbor if the customer was not in their home.

What is AMZL_US?

Amazon is a huge service. In the year 2017 alone, Amazon shipped more than 5 billion items around the world. They’re also a highly efficient business, constantly seeking ways to cut costs and improve the efficiency of their supply chains (which results in lower costs for their end customers).

One of the most significant expenses Amazon is required to pay for is shipping. Before that, Amazon could handle all of its shipping using third-party shipping or delivery providers. This could include familiar ones such as USPS, FedEx, or DHL in addition to less well-known “last mile” services such as Ontrac.

Although Amazon still makes many of its deliveries using these options, Amazon has launched its shipping service. It’s known as Amazon Logistics (often abbreviated as AMZL). AMZL_US refers to any orders Amazon makes to the United States using its delivery service. When you see “AMZL_US” in any Amazon delivery, that tells it to be known that Amazon Logistics is the one who is responsible for the delivery.

What exactly is a delay in amazon carrier?

Because AMZL deliveries are handled by independent logistics companies and independent contractors outside Amazon’s control, delays can occur. This is why you might receive a message like “Carrier delay” in the event your package status. Many reasons can lead to delays in delivery. The most common reason is that the driver who delivered the package did not have enough time for delivery to the home. In this scenario, they’ll try to complete the delivery according to their schedule the next day. The best thing to accomplish in this situation is to wait.

What caused my package to be delayed at the warehouse?

The delivery of your parcel at the speed Amazon claims is complicated coordination between suppliers, Amazon employees at the warehouse, and delivery firms. In many instances, it is also dependent upon private sellers (i.e., small companies or even large corporations selling products on Amazon’s e-commerce platform) having their items delivered through the Amazon fulfillment center.

While the majority of the time, this entire procedure is smooth and without any problems, Sometimes, things could go wrong. Maybe a warehouse employee was unwell or distracted. The supplier may have been late in delivering their shipment. There are two reasons why your package is being delayed in the warehouse.

If this occurs, then the best thing you can do is to wait for it to pass. Amazon is quick to address the issues and delays. Your parcel will usually be delivered on the same day. If you have questions, you can call Amazon customer support for assistance to determine the reason for the delay.

Do you think Amazon will provide me with a refund if my package arrives delayed or late?

It’s false, and Amazon does not have a refund policy on this (even though it sometimes offers refunds). They’ll do their best to fix any issues with your package, but they won’t give you any refunds if these happen.

It is important to note that the one-day and two-day shipping options available to Amazon Prime members only apply when the item arrives after it has shipped. According to Amazon says on their site, “Selecting Two-Day or One-Day shipping will cut down the time for delivery to 2 or 3 business days following the delivery of your order. However, it doesn’t affect how long we take to get or prepare the item for shipping. The time of shipping starts when the item arrives.”
It can take more than two or three days to receive a Prime order since circumstances beyond Amazon’s control may affect the amount of time required to make the item ready for delivery.

Do I have the option of picking up my AMZL_US box outside my home?

This is an alternative. Sometimes, your home might not be the best or ideal location to deliver the package. This is why Amazon provides a service known as Amazon Locker Delivery.

Suppose you are in a region that offers it. In that case, Amazon can deliver your package to a locked locker where you can use a combination key code (you will receive this code after you place an order for the item and select the Amazon Locker as the shipping address). This service is available to anyone who Amazon customers, regardless of membership level.

Utilizing Amazon Locker Delivery can help solve issues with delivery (such as the lack of a safe place for the delivery to be left or a dog with a threat to intimidate the delivery driver). For more information on the services, go to Amazon Locker Delivery. Amazon Locker Delivery webpage.

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